Darlene Kelly is the Director of Customer Success Research for 카지노 사이트. In this role, she works closely with 카지노 사이트- customer success members to deliver research and benchmarks to help companies realize and achieve their true value in customer success.

Prior to joining 카지노 사이트, Darlene spent approximately 20 years in the digital marketing landscape with the last 12+ years at Adobe working in customer success across different customer segments and industry verticals. While at Adobe, Darlene served as a Senior Customer Success Manager, responsible for managing Adobe카지노 게임 사이트 enterprise level accounts protecting some of the company카지노 게임 사이트 largest book of 카지노 사이트.. Prior to Adobe, she held roles within services and sales at Claritas, a marketing company later acquired by market research firm Nielsen.

Darlene has a unique perspective on customer success, experiencing first-hand, the shift from reactive account management to proactive customer success management. She prides herself as a professional dedicated to bringing value by helping customers achieve their goals.

A former San Diego native for 30 years, Darlene and her family now call the San Francisco Bay area home.

George Humphrey serves as the Vice President and Managing Director for 카지노 사이트. Touting more than three decades of technology 카지노 사이트. knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world카지노 게임 사이트 most successful technology 카지노 사이트. ventures.

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Humphrey has a long history of leading managed services product management, client management, systems engineering, tools and architecture development, sales, delivery operations, process definition, and global strategy. Prior to 카지노 사이트, he was responsible for introducing the world카지노 게임 사이트 first voice/data converged platform. During his time with Avaya and Lucent, he launched the first globally standardized product realization processes, as well as service realization and lifecycle processes, transforming their 카지노 사이트. functions. Today he holds seven global patents in communications and networking.

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As a research leader at 카지노 사이트, Humphrey카지노 게임 사이트 insights are regularly leveraged by Fortune 500 companies through his advisory work, public speaking engagements, research reports, and publicly shared content on a variety of evolving 카지노 사이트. topics.

Stephen Fulkerson is the Vice President of Customer Success Research for 카지노 사이트. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver positive and successful customer outcomes.

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Prior to joining 카지노 사이트, Stephen was the Vice President of Customer Success at Upland Software, where he successfully consolidated ten separate customer success teams to perform under one Upland umbrella resulting in a seamless and unified customer success experience. He personally led company executive efforts to increase the NPS by 70 points in eighteen months while also securing renewals, driving expansions, and cross-sell opportunities. During his time at Upland, he also skillfully led the Customer Experience and Customer Training departments.

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Stephen was also Vice President of Customer Success at Alert Logic, where he built the Customer Success department while also overseeing onboarding, training, and customer support. In this capacity, he successfully broke numerous company records for onboarding and improved customer experiences.

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Stephen has over 25+ years of experience working in technology companies and has been a leader in professional services, technical account management, and 카지노 사이트. development for APAC and LATAM operations. Stephen started his career in customer success in 2004 and he has spent the bulk of his technical career-building customer success organizations and finds this work the most rewarding for both serving the customer and the company.

Thomas Lah is the Executive Director and Executive Vice President of the Technology & 카지노 사이트 Industry Association (카지노 사이트), the leading association for today's technology and services organizations. He is the author of many popular books on trends affecting the tech industry, including Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business (2016) and Digital Hesitation: Why B2B Companies Aren카지노 사이트 킹덤�t Reaching Their Full Digital Potential (2022). Thomas is also the host of 카지노 사이트- podcast, TECHtonic: Trends in Technology and 카지노 사이트. For over 20 years, he has been helping some of the world's largest technology companies improve the efficiency of their daily operations.

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Thomas is a sought-after industry speaker on the topics of optimizing technology service 카지노 사이트.es within product companies, 카지노 사이트. outcome engineering, customer success funding models, X-as-a-Service (XaaS) financial models, the art of helping customers successfully adopt technology, and the latest market trends impacting technology organizations worldwide. From 2002-2019, Thomas also taught an MBA class at The Ohio State University Fisher College of Business, which is based on his writings.

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Thomas frequently writes about these topics on the 카지노 사이트 blog: customer adoption, B4B, customer outcomes, outcome engineering, X-as-a-Service (XaaS).