Bo Di Muccio, Ph.D., is the Distinguished Vice President of Professional 카지노 사이트 Research and Vice President of Advisory Delivery for 카지노 사이트, and the chairperson of the 카지노 사이트 Professional 카지노 사이트 Advisory Board. He is responsible for developing and delivering research and advisory programs that are focused on helping executives to build and optimize professional services in many of the world's leading technology companies. Bo earned the title of 카지노 사이트 Distinguished Researcher when he reached over ten years in a research role at 카지노 사이트, having authored over 50 research articles, answered 1,500+ member inquiries, and developed frameworks and survey methodologies that helped members address complex 카지노 사이트. challenges. Bo also continues to take a lead role as a mentor, helping other members of the 카지노 사이트 Research team master their skills.

카지노 사이트 킹덤�

He has 20 years of experience in technology industry research, analysis, and consulting, including experience in hardware, software, and services. Prior to 카지노 사이트, he managed consulting services research at International Data Corporation (IDC). He also had a lengthy tenure at Deloitte Consulting, where he served several 카지노 사이트. units in a variety of roles, including services strategy and marketing, market research, competitive intelligence, and client service. He also held market research roles at AltaVista Company and Compaq Computer Corporation prior to his tenure at Deloitte.

카지노 사이트 킹덤�

Bo earned his master's and doctoral degrees in international relations from the School of International Relations at the University of Southern California and was a tenure-track faculty member of the University of Florida's Department of Political Science prior to beginning his career in the technology sector.

카지노 사이트 킹덤�

Bo frequently writes about these topics on the 카지노 사이트 blog on the topics of professional services, pricing, professional services and sales, and tips for a successful professional services organization.

Darlene Kelly is the Director of Customer Success Research for 카지노 사이트. In this role, she works closely with 카지노 사이트- customer success members to deliver research and benchmarks to help companies realize and achieve their true value in customer success.

Prior to joining 카지노 사이트, Darlene spent approximately 20 years in the digital marketing landscape with the last 12+ years at Adobe working in customer success across different customer segments and industry verticals. While at Adobe, Darlene served as a Senior Customer Success Manager, responsible for managing Adobe카지노 게임 사이트 enterprise level accounts protecting some of the company카지노 게임 사이트 largest book of 카지노 사이트.. Prior to Adobe, she held roles within services and sales at Claritas, a marketing company later acquired by market research firm Nielsen.

Darlene has a unique perspective on customer success, experiencing first-hand, the shift from reactive account management to proactive customer success management. She prides herself as a professional dedicated to bringing value by helping customers achieve their goals.

A former San Diego native for 30 years, Darlene and her family now call the San Francisco Bay area home.

Dave Baca is the Director of Support 카지노 사이트 Research for 카지노 사이트. In this role, he provides membership and advisory designed to help member companies optimize their customer support organizations (including help desks, call center, and tech support) to achieve and deliver desired customer and organizational outcomes.

Prior to joining 카지노 사이트, Dave held various senior leadership roles at basys, a benefits administration software company. In his most recent role as their vice president of customer experience and consulting services, he led basys카지노 사이트 킹덤� Customer Experience and Software Support/Help Desk teams, collaborating with internal Product Management, Technology, and New Customer Implementation teams to enhance the customer experience by building more in-depth customer-supplier relationships.

Dave was also previously the Senior Vice President of Customer Success at ANCILE Solutions. During his time at ANCILE, he led team members in a $56M+ global customer success and support services organization to deliver software solutions to over 4,600 lifetime customers, including 50 of the Fortune 100 companies, with 20 million end-users.

Throughout his career, Dave has demonstrated an ongoing passion for helping customer support organizations transform and achieve industry-leading results. He holds a Bachelor of Sciences from the U.S. Naval Academy and honorably served as a Naval Nuclear Submarine Officer.

David Young is the Senior Director of Professional 카지노 사이트 Research for 카지노 사이트. In this role, he is responsible for developing and delivering research programs that are focused on helping 카지노 사이트 member organizations build and optimize professional services. He is also responsible for leading and delivering operational best practices to member organizations.

David has over 25+ years of experience in technology, operations, analysis, project management, and consulting, including experience in high tech semiconductor industry, software product development, program management and professional services working in large enterprise and small startup organizations.

David is a regular contributor to the 카지노 사이트 blog on the topics of professional services, capacity planning, and project performance.

George Humphrey serves as the Vice President and Managing Director for 카지노 사이트. Touting more than three decades of technology 카지노 사이트. knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world카지노 게임 사이트 most successful technology 카지노 사이트. ventures.

카지노 사이트 킹덤�

Humphrey has a long history of leading managed services product management, client management, systems engineering, tools and architecture development, sales, delivery operations, process definition, and global strategy. Prior to 카지노 사이트, he was responsible for introducing the world카지노 게임 사이트 first voice/data converged platform. During his time with Avaya and Lucent, he launched the first globally standardized product realization processes, as well as service realization and lifecycle processes, transforming their 카지노 사이트. functions. Today he holds seven global patents in communications and networking.

카지노 사이트 킹덤�

As a research leader at 카지노 사이트, Humphrey카지노 게임 사이트 insights are regularly leveraged by Fortune 500 companies through his advisory work, public speaking engagements, research reports, and publicly shared content on a variety of evolving 카지노 사이트. topics.

Janice Lee serves as the Director of Research for Education 카지노 사이트 at 카지노 사이트. She brings over 15 years of experience and expertise in learning experience design, program management, and customer education. She holds a Master of Technology, Innovation, and Education degree from Harvard University, and has held leadership positions at Siteimprove and Pearson, where she managed UI, UX, and ID teams, directed migrations of various Learning Management Systems, and collaborated with experts across SaaS, medicine, law, and public policy to create numerous degree and certificate programs. In partnership with high-profile clients, she developed successful 카지노 사이트. models to generate new revenue streams, pioneered AI-driven content creation, and leveraged data-driven insights to enable informed decision-making.

카지노 사이트 킹덤�

Janice is deeply passionate about researching the transformative potential of AI in education powered by 카지노 사이트- high-value data insights and developing practical, actionable frameworks. She is committed to delivering exceptional services to members, enabling them to navigate disruptions, achieve excellence in education services strategies, and stay ahead of the curve.

Luke Ronkowski is the senior director of카지노 사이트 킹덤� managed services research 카지노 사이트 킹덤�for 카지노 사이트. In his role, Luke is responsible for leading and delivering 카지노 사이트 member organizations with operational best practices, fact-based education, and insight into the performance and operations of their managed services 카지노 사이트..

Luke is an experienced IT 카지노 사이트 executive with 15+ years of experience in IT and Managed 카지노 사이트 카지노 사이트.es, serving in multiple leadership roles. In his most recent role, as Leader of Client 카지노 사이트 for Enavate, Luke oversaw all Managed 카지노 사이트 in North America, and led the transformation of his organization in designing, planning, and building a Managed Service team, while also increasing gross profits and retention.

Luke has also served as Leader of Managed 카지노 사이트 for Columbus Global, a professional and managed services software organization, where he had direct responsibility for Customer Success. He honed his services expertise with previous leadership roles at Biz Technology Solutions.

Luke frequently writes about these topics on the 카지노 사이트 blog: managed services, managed services mistakes, what makes for a successful managed services provider, defining a managed services org structure, creating an executable and measurable managed services strategy, operational processes, and customer engagement.

Roy Dockery, the Director of Research for Field 카지노 사이트 at 카지노 사이트, is a highly accomplished leader with a proven track record in driving market growth and achieving top customer satisfaction. He has successfully led organizations through hypergrowth expansion, building resilient cultures, and prioritizing service excellence. With extensive experience in Field Service and Support, Roy is passionate about building teams that exceed expectations and fostering a people-centric culture. As a research leader, he aims to future-proof the Field Service industry by providing valuable insights on AI, talent management, and operational best practices.

Stephen Fulkerson is the Vice President of Customer Success Research for 카지노 사이트. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize their customer success organizations and effectively deliver positive and successful customer outcomes.

카지노 사이트 킹덤�

Prior to joining 카지노 사이트, Stephen was the Vice President of Customer Success at Upland Software, where he successfully consolidated ten separate customer success teams to perform under one Upland umbrella resulting in a seamless and unified customer success experience. He personally led company executive efforts to increase the NPS by 70 points in eighteen months while also securing renewals, driving expansions, and cross-sell opportunities. During his time at Upland, he also skillfully led the Customer Experience and Customer Training departments.

카지노 사이트 킹덤�

Stephen was also Vice President of Customer Success at Alert Logic, where he built the Customer Success department while also overseeing onboarding, training, and customer support. In this capacity, he successfully broke numerous company records for onboarding and improved customer experiences.

카지노 사이트 킹덤�

Stephen has over 25+ years of experience working in technology companies and has been a leader in professional services, technical account management, and 카지노 사이트. development for APAC and LATAM operations. Stephen started his career in customer success in 2004 and he has spent the bulk of his technical career-building customer success organizations and finds this work the most rewarding for both serving the customer and the company.

Vele Galovski is the Vice President of Support 카지노 사이트 for 카지노 사이트. In this role, he works closely with member companies to deliver research and advisory programs focused on helping them optimize customer support and field service delivery and engineer profitable customer outcomes.

카지노 사이트 킹덤�

During his career as a services executive, he has provided thought leadership and driven breakthrough performance in high profile assignments in a diverse set of companies including: Xerox, Eastman Kodak, Bank of America, NVR and several Cloud 카지노 사이트 startups.

카지노 사이트 킹덤�

Throughout his nearly 30 years in the industry, Vele has consistently driven double digit top line growth with a proven retain, gain, and grow strategy; and bottom line profitability with a focused 카지노 사이트 킹덤�cost down카지노 사이트 킹덤� process. He has been awarded a patent 카지노 사이트 킹덤�Method and system to manage achieving an objective카지노 사이트 킹덤�, is a Six Sigma Black Belt, and is a Licensed Professional Engineer. Vele has also written a book, The Perpetual Innovation Machine, which describes a holistic approach to management based on ambitious goal setting, data driven analysis, skillful prioritization, inspiring leadership, and the 카지노 사이트 킹덤�lost art카지노 사이트 킹덤� of employee engagement.

카지노 사이트 킹덤�

Vele earned his MBA and Civil and Environmental Engineering BS from Clarkson University in Potsdam, NY.

카지노 사이트 킹덤�

Vele frequently writes about these topics on the 카지노 사이트 blog on the topics of field services, artificial intelligence (AI), intro to the Internet of Things (IoT), and spare parts logistics.